Shipping policy

All orders must be paid in full, before shipment.  

Prices listed do NOT include shipping. For exact shipping costs, please email your zip code for UPS/FedEx delivery or nearest major airport for pickup at your Southwest Airlines cargo hub. Please also include species and quantities being purchased. We can ship to your closest FedEx Ship Center for you to pickup immediately. This will save your shipment from going out in a delivery truck and is always recommended, especially if temperatures are to the extreme. You will need identification to do this. We cannot be held responsible for shipping costs incurred when upholding our guarantee. Shipping is always the responsibility of the buyer and is a non-refundable expense. 

A signature will be required for all shipments. Please be home to accept delivery or make alternative arrangements. Time of arrival will sometimes vary. Signature from an adult is mandatory. If a minor signs for your shipment, this will render our guarantee void. You must be home to receive your shipment on the first attempt to deliver or all guarantees are void.

Live arrival is guaranteed unless caused by carrier delays or mishandling.  All animals are shipped in insulated boxes containing heat packs or cool packs, if necessary, to appropriately fit the welfare of the reptile in transit.  Temperatures must be between 40F and 90F during entire transit for live arrival guarantee.

Any issues of any kind must be reported within one hour of delivery. If a issue occurs, please allow us the chance to rectify the situation.  You must report in detail the exact issue with your order via email and phone within the allotted time. The animal, whether dead or alive, must be returned promptly on request.  We do not cover vet bills as our vet will treat the animal when they arrive back to us.  Any deviation from these terms will render the guarantee null and void.  Video of specific issue or DOA will be required by photo within the one hour timeframe by email and text.